How Petbook works, what we promise, and what we ask of you. Last updated October 18, 2026.
Petbook (petbook.today) is run by Olamisan Solutions Inc., an Ontario corporation. Questions, problems, or anything about an order: hello@petbook.today. We read everything, and you can also write to us through the feedback page.
You must be at least 16 to have a Petbook account. If you're a parent and an account here belongs to your child, email us and we'll remove it, no questions asked.
We don't knowingly collect anything from anyone under 16. If we learn an account belongs to someone younger, we delete it. A younger family member is of course welcome to enjoy the pets alongside you — on your account, not their own.
Keep your password to yourself; you're responsible for what happens under your account. Post photos and words you have the right to share, and keep it decent — nothing illegal, hateful, harassing, or designed to deceive. What you post stays yours; you're giving us permission to show it on Petbook, nothing more.
We can remove content or close an account that breaks these rules. If we close yours, we'll tell you why.
If a pet's owner lets you post for their pet, you post under your own account and the owner can remove anything posted as their pet. If you close your account, what you logged or posted for their pet stays with the pet, without your name.
The tag is a physical thing, and it costs what it costs to make. There is one yearly subscription, described below: the Petbook plan, the same price for everybody. A printed tag from us, posted to you within Canada, costs CA$19.99 plus tax and comes with your first year of the plan. Or print the artwork yourself, on the plan alone, through a pet-tag printing service at that service's own price. Scanning a tag and reaching a pet's page is free, and stays free: a tag never stops working because of anything to do with money.
A pet that already has its tag artwork keeps it, to download and print wherever you like.
The Petbook plan is a yearly subscription for one pet: an e-mail when the pet's tag is scanned, the scan history, and the tag artwork, for CA$9.99 a year plus tax. It is the same price for everybody, and the same at every renewal. It never changes what the tag itself does.
The printed tag. Buy the printed tag and your first year of the plan comes with it: CA$19.99 plus tax, one payment, for the pet's QR tag printed on a round tag and posted to you within Canada. The plan then renews at CA$9.99 plus tax a year. A new printed tag for a pet that already has the plan, a replacement or a first printed tag, is an order of its own: CA$19.99 plus tax, any time, with no second year added.
It renews automatically. The plan runs for one year from the day you pay and renews for another year at the end of it, yearly at the plan's price, charged to the card you paid with, until you cancel. We email you a reminder before each renewal. If the price is going to change, that reminder says so.
Cancel any time from your pet's tag page. Until the tag ships, cancelling refunds your payment in full, including tax, and ends the plan at once. Once the tag has shipped, or for a plan bought without a printed tag, a cancellation takes effect at the end of the year you've paid for: the plan keeps running until then, and you're not charged again.
Refunds. A full refund until the tag is marked shipped, none after, except for a tag that arrives damaged or wrong or doesn't scan (see Orders, shipping and refunds). A renewal, or the plan bought on its own, can be refunded in full within 14 days of the charge; for a pet whose tag artwork came with the plan, that first charge is refundable only until the artwork is first downloaded. A refund ends the plan right away.
A new tag is an order. A lost or damaged tag is replaced by ordering a new printed tag from the tag page, at CA$19.99 plus tax. Like any order, it is refundable in full until it ships.
What an alert says. An alert tells you when the tag was scanned — the time and a link to the tag page — and never who scanned it or where. Petbook doesn't track the people who scan tags. If your pet has an active lost alert, scan alerts are free for everyone, plan or not: when a pet is actually missing, that ping is safety, not a feature.
If the plan ends, for any reason, the tag keeps scanning, the pet's page keeps loading, and you can still change your contact details. What stops: the e-mail when the tag is scanned (unless the pet has an active lost alert), the scan history and, for a pet that got its tag through the plan, the artwork download. A plan keeps the terms it was started under, the same as an order.
Petbook works by reaching you — an alert when someone scans your pet's tag or reports them found, and notices about your account and your orders. Those are not optional; they are what the tag is for. We also send short notes about your pet's collar tag: whether you were able to get it made, and whether it arrived. The first three come within about three weeks, then one every three weeks until you answer in the app. If you start ordering a printed tag and stop before paying, we'll send one note the day after, asking what stopped you. If you buy a printed tag, or tell us you've had one printed, we'll ask once whether you'd share a photo of your pet wearing it. Those you can stop in one click, and stopping them never affects an alert about a lost pet.
Tags, alerts and finder messages are here to give a lost pet a better chance of getting home. We can't promise anyone will scan a tag, that a message will arrive in time, or that a pet will be found. Please don't rely on Petbook as your only safeguard — a collar with your phone number and a microchip are still worth having.
Anything you read here is general information written by people who love animals, not medical advice. If something is wrong with your pet, call a veterinarian.
Petbook is provided as it is. We work to keep it running and your data safe, but we can't promise it will never be down or never lose anything, and our responsibility to you is limited to what you've paid us. Some places don't allow that kind of limit, in which case it doesn't apply to you.
These terms are governed by the laws of Ontario, Canada.
You can archive your account at any time from Account — everything is hidden and nothing is deleted, and signing back in restores it. Ask us to delete it for good and we will. What we collect and what you can turn off is on the privacy page.
If we change these terms we'll update the date at the top, and we'll tell you directly if the change actually affects you. An order already placed, or a subscription already started, keeps the terms it was placed under.
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