Terms

Who we are

PetBook (petbook.today) is run by Olamisan Solutions Inc., an Ontario corporation. Questions, problems, or anything about an order: hello@petbook.today. We read everything, and you can also write to us through the feedback page.

You need to be 16 or older

You must be at least 16 to have a PetBook account. If you're a parent and an account here belongs to your child, email us and we'll remove it, no questions asked.

We don't knowingly collect anything from anyone under 16. If we learn an account belongs to someone younger, we delete it. A younger family member is of course welcome to enjoy the pets alongside you — on your account, not their own.

Your account and what you post

Keep your password to yourself; you're responsible for what happens under your account. Post photos and words you have the right to share, and keep it decent — nothing illegal, hateful, harassing, or designed to deceive. What you post stays yours; you're giving us permission to show it on PetBook, nothing more.

We can remove content or close an account that breaks these rules. If we close yours, we'll tell you why.

Collar tags: free and printed

The QR collar tag image is free, always — download it and print it wherever you like. Scanning a tag and reaching a pet's page is free too, and stays free: a tag never stops working because of anything to do with money.

We also print tags for you at CA$24.99 plus tax, shipping included, within Canada. That's a one-time purchase — there is no subscription anywhere on PetBook.

Orders, shipping and refunds

• Each tag is printed to order, so expect about two weeks from payment to your door. We'll email you when it's paid and again when it ships.
• Cancel any time before it ships and we refund you in full — the whole amount including tax, back to the card you paid with. Cancel from your pet's collar-tag page, or just email us.
• If a tag arrives damaged, wrong, or doesn't scan, tell us and we'll replace it or refund it. That's on us, not you.
• Payments are handled by Stripe. We never see or store your card number.

Lost & Found is a tool, not a guarantee

Tags, alerts and finder messages are here to give a lost pet a better chance of getting home. We can't promise anyone will scan a tag, that a message will arrive in time, or that a pet will be found. Please don't rely on PetBook as your only safeguard — a collar with your phone number and a microchip are still worth having.

Articles aren't veterinary advice

Anything you read here is general information written by people who love animals, not medical advice. If something is wrong with your pet, call a veterinarian.

The site itself

PetBook is provided as it is. We work to keep it running and your data safe, but we can't promise it will never be down or never lose anything, and our responsibility to you is limited to what you've paid us. Some places don't allow that kind of limit, in which case it doesn't apply to you.

These terms are governed by the laws of Ontario, Canada.

Leaving

You can archive your account at any time from Account — everything is hidden and nothing is deleted, and signing back in restores it. Ask us to delete it for good and we will. What we collect and what you can turn off is on the privacy page.

Changes

If we change these terms we'll update the date at the top, and we'll tell you directly if the change actually affects you. An order already placed keeps the terms it was placed under.