How Petbook works, what we promise, and what we ask of you. Last updated October 5, 2026.
Petbook (petbook.today) is run by Olamisan Solutions Inc., an Ontario corporation. Questions, problems, or anything about an order: hello@petbook.today. We read everything, and you can also write to us through the feedback page.
You must be at least 16 to have a Petbook account. If you're a parent and an account here belongs to your child, email us and we'll remove it, no questions asked.
We don't knowingly collect anything from anyone under 16. If we learn an account belongs to someone younger, we delete it. A younger family member is of course welcome to enjoy the pets alongside you — on your account, not their own.
Keep your password to yourself; you're responsible for what happens under your account. Post photos and words you have the right to share, and keep it decent — nothing illegal, hateful, harassing, or designed to deceive. What you post stays yours; you're giving us permission to show it on Petbook, nothing more.
We can remove content or close an account that breaks these rules. If we close yours, we'll tell you why.
The tag is a physical thing, and it costs what it costs to make. There are two ways to get one, each a yearly subscription for one pet, described below: the Petbook plan, with the tag printed by us and posted to you, and Tag Protection, with the artwork to print yourself, through a pet-tag printing service at that service's own price. Scanning a tag and reaching a pet's page is free, and stays free: a tag never stops working because of anything to do with money.
A pet that already has its tag artwork keeps it, to download and print wherever you like.
The Petbook plan is a yearly subscription for one pet: the pet's QR tag printed on a round tag and posted to you within Canada, an e-mail when the tag is scanned, the scan history, and one replacement printed tag a year, for CA$24.99 a year plus tax.
It renews automatically. The plan runs for one year from the day you pay and renews for another year at the end of it, at the then-current price shown on your pet's tag page, charged to the card you paid with, until you cancel. We email you a reminder before each renewal. If the price is going to change, that reminder says so.
Cancel any time from your pet's tag page. Until the tag ships, cancelling refunds the plan in full, including tax, and ends it at once. Once the tag has shipped, a cancellation takes effect at the end of the year you've paid for: the extras keep running until then, and you're not charged again.
Refunds. A full refund until the tag is marked shipped, none after, except for a tag that arrives damaged or wrong or doesn't scan (see Orders, shipping and refunds). A renewal can be refunded in full within 14 days of the charge, as long as no replacement tag was claimed in that time; the refund ends the plan right away.
Replacement tags: one a year, starting 60 days into the plan, for a tag that's been lost or damaged. Send a photo of the damage from the tag page; we check it against the order on file and ship the replacement like any order, within Canada. A replacement can't be claimed while a renewal payment is failing: update your card first. Meanwhile the artwork is on your pet's tag page to print.
If the plan ends, for any reason, the tag keeps scanning, the pet's page keeps loading, and you can still change your contact details. What stops: the e-mail when the tag is scanned (unless the pet has an active lost alert), the scan history, the replacement tag and, for a pet that got its tag through the plan, the artwork download.
Petbook works by reaching you — an alert when someone scans your pet's tag or reports them found, and notices about your account and your orders. Those are not optional; they are what the tag is for. We also send short notes about your pet's collar tag: whether you were able to get it made, and whether it arrived. The first three come within about three weeks, then one every three weeks until you answer in the app. If you buy a printed tag, or tell us you've had one printed, we'll ask once whether you'd share a photo of your pet wearing it. Those you can stop in one click, and stopping them never affects an alert about a lost pet.
Tag Protection is a yearly subscription for one pet's tag, for a tag you print yourself: the pet's tag artwork with its code, to download and print, an e-mail when the tag is scanned, and the scan history, for CA$9.99 a year plus tax. For a pet that already has its artwork, it adds the e-mails and the history. It never changes what the tag itself does.
It renews automatically. Each subscription runs for one year from the day you pay and renews for another year at the end of it, at the then-current price shown on your pet's tag page, charged to the card you paid with, until you cancel. We email you a reminder before each renewal. If the price is going to change, that reminder says so.
Cancel any time from your pet's tag page. A cancellation takes effect at the end of the year you've already paid for — the extras keep running until then, and you're not charged again.
Refunds. Ask within 14 days of any charge (the first one or a renewal) and we refund it in full, including tax. For a pet whose tag artwork came with the subscription, the first charge is refundable only until the artwork is first downloaded. A refund ends the protection right away rather than at the end of the year. Outside those 14 days, cancel and the year runs out as paid.
What an alert says. An alert tells you when the tag was scanned — the time and a link to the tag page — and never who scanned it or where. Petbook doesn't track the people who scan tags. If your pet has an active lost alert, scan alerts are free for everyone, subscription or not: when a pet is actually missing, that ping is safety, not a feature.
If a subscription lapses for any reason, only the extras switch off; for a pet whose tag artwork came with the subscription, the artwork download is one of them, and it comes back if you subscribe again. The tag keeps scanning and the pet's page keeps loading, exactly as the section above promises. A subscription keeps the terms it was started under, the same as an order.
Tags, alerts and finder messages are here to give a lost pet a better chance of getting home. We can't promise anyone will scan a tag, that a message will arrive in time, or that a pet will be found. Please don't rely on Petbook as your only safeguard — a collar with your phone number and a microchip are still worth having.
Anything you read here is general information written by people who love animals, not medical advice. If something is wrong with your pet, call a veterinarian.
Petbook is provided as it is. We work to keep it running and your data safe, but we can't promise it will never be down or never lose anything, and our responsibility to you is limited to what you've paid us. Some places don't allow that kind of limit, in which case it doesn't apply to you.
These terms are governed by the laws of Ontario, Canada.
You can archive your account at any time from Account — everything is hidden and nothing is deleted, and signing back in restores it. Ask us to delete it for good and we will. What we collect and what you can turn off is on the privacy page.
If we change these terms we'll update the date at the top, and we'll tell you directly if the change actually affects you. An order already placed, or a subscription already started, keeps the terms it was placed under.
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